Refund policy

We do not offer refunds. However we do offer repairs or replacements should your digital content not be…

  • Of satisfactory quality
  • Fit for a particular purpose
  • As described by the seller.

If your digital content does not meet these criteria and develops a fault, you have the right to have your digital product repaired or replaced. 

We have a 7 day repair/replace policy, which means you have 1 week after receiving your item to request a repair or replacement.  

We have one opportunity to repair or replace any goods or digital content that are of unsatisfactory quality, unfit for purpose or not as described, before you can claim a refund. Should we be unable to repair or place the digital content, you will be refunded back to the source of your original payment.

You can choose whether you want the goods to be repaired or replaced, but we can refuse if we can show that your choice is disproportionately expensive compared with the alternative.

You’re entitled to a full or partial refund instead of a repair or replacement if any of the following are true:

  • The cost of the repair or replacement is disproportionate to the value of the digital content
  • Repair or replacement is impossible
  • Repair or replacement would be significantly inconvenient
  • Repair would take unreasonably long
  • Repair has been unsuccessful.

If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.

If you don’t want a refund and still want your product repaired or replaced, you have the right to request that the retailer makes further attempts at a repair or replacement.

Cancelling a digital download

Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.

If you want to download something within 7 days of buying it, you will have to give your consent to waive the 7-day cooling-off period.

If you don’t give your consent, the 7-day cooling-off period still applies, but you won’t be able to download your digital content until this period has ended.

This is to prevent you from changing your mind after you have downloaded the content.

 

Before you buy:

  • Check the version and format of the download 
  • Read reviews of the download before you commit
  • Check whether you’re agreeing to download your item before your cancellation period ends.